6 of 6 available
AI & Automation
Start with the NexGen AI assistant and your task list, then add checklists, workflows and scheduled automation as your plan allows.
- Automation CentreWorking
- AI Task ManagerWorking
- NexGen AIWorking
NEXGEN eHUB RESOURCE CENTRE
Knowledge That Moves Your Business Forward
Explore information about NexGen eHub, discover practical guidance for using digital tools, learn about AI-powered business operations and find the resources that help you take your next step.
- 37 products across 9 areas
- Working, Limited and Planned labels
- AI answers cite their sources
Resource centre
IllustrativeStart with
- Getting started with NexGen eHubGuide
- Security & Trust CentreTrust
- Product catalogueCatalogue
- Plans and pricingPlans
Connected to
Help CentreKnowledge StudioMarketplacePartners
Answers cite their sources
Help Centre answers are built only from published articles, and list the articles they used.
[S1] Getting started[S2] Raising a ticket
Illustrative layout — every card and link on this page opens a real destination.
Featured resources
Start With What You Need
Six starting points, each one a live destination: a published article, a plan comparison, a policy, the Trust Centre, the marketplace status or the team inbox.
Article
Getting Started
Getting started with NexGen eHub
Create your account and find your way around the client portal.
Read the GuidePage
Getting Started
Choosing the right subscription plan
Compare five plans, monthly AI credits and exactly which tools each one opens, without guessing.
View PlansLegal
Security & Privacy
Understanding AI features and their limits
What the AI features do, what they deliberately do not do, and how consent and human review work.
Read the AI Usage PolicyTrust centre
Security & Privacy
Security and privacy information
How access control, data separation, audit logging and AI data handling work, with current gaps labelled.
Visit the Trust CentrePage
Integrations & Partners
Exploring available integrations
What is genuinely supported today, what the marketplace will hold when it opens, and what is still planned.
See Current StatusContact
Help & Support
Requesting help or discussing a requirement
Ask about availability, a pilot or a business requirement, and choose the enquiry type so it reaches the right person.
Contact the TeamNothing on this page is a placeholder article. If a resource has not been published, it is not listed.
Resource index
Browse Every Resource in One Place
Search by title, description, category or content type. The index covers this page and every published Help Centre article — it does not search inside your workspace.
Showing 33 of 33 resources
Page
Getting Started
Platform overview
How the workspace, client portal, help and support fit together, with every capability labelled.
Explore the PlatformPage
Getting Started
Plans and pricing
Free, Starter, Professional, Business and Enterprise: prices, monthly credits and tool access.
View PlansPage
Products & Tools
Product catalogue
Every published product across nine areas, with Working, Limited or Planned shown on each card.
Explore the CataloguePage
Products & Tools
Solutions and managed services
Business problems mapped to software, managed services and consulting, without duplicated product detail.
Explore SolutionsPage
Products & Tools
Industries
Sector problems, relevant tools and service options, grouped by industry and business stage.
Explore IndustriesTrust centre
Security & Privacy
Security and Trust Centre
Access control, data separation, audit logging, AI data handling, improvement priorities and current limitations.
Visit the Trust CentreLegal
Security & Privacy
Privacy Policy
How NexGen eHub collects, uses and protects personal data under UK GDPR and the Data Protection Act 2018.
Read the Privacy PolicyPage
Integrations & Partners
Marketplace status
The listing categories the marketplace is planned to support. No marketplace listings are available today.
See Marketplace StatusService
Integrations & Partners
Partner programme
Referral, reseller, implementation and technology partners, with an application form reviewed by our team.
Explore the Partner ProgrammeLegal
Legal & Policies
Terms of Service
The terms that govern use of NexGen eHub services and accounts.
Read the TermsLegal
Legal & Policies
Data Processing Agreement
The template agreement for customers that process personal data through NexGen eHub.
Read the DPALegal
Legal & Policies
AI Usage Policy
How AI features are built and operated responsibly, including consent, human review and their limits.
Read the AI Usage PolicyLegal
Legal & Policies
Cookie Policy
How cookies and similar technologies are used, in line with PECR.
Read the Cookie PolicyLegal
Legal & Policies
Acceptable Use Policy
The rules of use that apply to every NexGen eHub account.
Read the Acceptable Use PolicyLegal
Legal & Policies
Accessibility Statement
Our accessibility commitment, the standard we work to and how to report a barrier.
Read the Accessibility StatementLegal
Legal & Policies
Company information
Registered company details for NexGen eHub Limited, including company number and registered office.
Read the Company InformationPage
Help & Support
Help Centre
Search published articles on the account, portal and platform. Signed-in customers can ask a question and get an answer with citations.
Browse the Help CentreContact
Help & Support
Contact our team
Choose an enquiry type so sales, accounts or support receives your message first time.
Contact the TeamArticle
Help & Support
Ask NexGen AI a question and check its sources
Use saved conversations, switch on web research for current information, and follow the source links.
Read the GuideArticle
Help & Support
Build a workflow automation with approvals
Chain steps, add conditions and pause for approval before anything sensitive happens.
Read the GuideArticle
Help & Support
Clean a spreadsheet with Data Tools
Import a CSV or Excel workbook, map the columns, remove duplicates and export a clean file with a validation report.
Read the GuideArticle
Help & Support
Collect data on a schedule with Automation Centre
Turn web pages and files into a dataset, compare runs to see what changed, and repeat the run on a schedule.
Read the GuideArticle
Help & Support
Product descriptions that do not invent facts
Enter the real product details; anything missing is flagged instead of guessed. Includes bulk runs.
Read the GuideArticle
Help & Support
Store documents and read scanned files
Keep documents in your private workspace, extract text from PDFs, and use AI OCR for scans and images.
Read the GuideArticle
Help & Support
Transcribe a recording and turn it into minutes
Choose a transcription mode, pick verbatim or clean read, then generate minutes, actions or a summary.
Read the GuideArticle
Help & Support
Write your first AI draft in the AI Writer
Generate, improve, rewrite or proofread a piece of writing — then save and reuse it from your Library.
Read the GuideArticle
Help & Support
How AI credits work (and when you are not charged)
What a credit is, where to see the cost before an action runs, and what happens when an action fails.
Read the GuideArticle
Help & Support
Manage your plan, billing interval and cancellation
Where your plan lives, how cancelling works, and where to find invoices and agreements.
Read the GuideArticle
Getting Started
Getting started with NexGen eHub
Create your account and find your way around the client portal.
Read the GuideArticle
Security & Privacy
How we protect your data
An overview of our UK GDPR approach.
Read the GuideArticle
Security & Privacy
Request a copy of your personal data
Ask for an export or an account deletion from the portal, and follow the request through to completion.
Read the GuideArticle
Help & Support
How to raise a support ticket
Get help from our team in a few clicks.
Read the GuideArticle
Help & Support
Fix a failed upload or a stuck AI request
Work through the common causes of a rejected file, a request that never finished, or a page that will not load.
Read the GuideAI-enabled knowledge
Find Information. Connect Knowledge. Discover Answers.
Explore organised business information and discover how AI-assisted knowledge tools can help make relevant information easier to find and use.
The Knowledge Hub is not the Help Centre. Support questions belong in the Help Centre; knowledge tools help a team organise, version and search its own approved information.
Organise business knowledge
Write and version SOPs, process guides, FAQs and policies with review dates that stay visible.
Search approved sources
Deterministic retrieval across your approved knowledge and published Help Centre articles.
Answer with citations
Every generated answer cites numbered sources and is labelled an AI summary, not an approved policy.
Flag conflicts and stale guidance
Sources due for review, or that disagree, are surfaced instead of being silently averaged.
- Live
Ask the Help Centre
Signed in · any plan
Ask a question and get an answer drawn only from published Help Centre articles, with the articles it used. Searching and finding no result is free; a generated answer uses AI credits.
Ask a Question - Live
Knowledge Studio
Signed in · Professional and above
Write, version and approve your own knowledge, then ask across those approved versions and the Help Centre. Answers carry source references you can check.
Open Knowledge Studio - Planned
NexGen Knowledge Hub
On the roadmap — not sold as working software
The standalone product for AI-assisted search and grounded answers across approved business knowledge, with source references.
See Catalogue Status
Signed-in tools require an account. The standalone NexGen Knowledge Hub is labelled Planned in the public catalogue and is not sold as working software.
Product learning
Learn the Tools You Already Have
Seven areas, taken directly from the published catalogue. Each card shows representative tools, whether they are Working, Limited or Planned, and opens the first one that is genuinely available.
8 of 8 available
E-commerce
Product descriptions, marketplace listings, listing checks, profit and stock — all from data you enter yourself.
- Product Description AIWorking
- Listing AssistantWorking
- Listing Quality CheckerWorking
2 of 5 available
Operations
Track enquiries from first contact to outcome, keep an invoice register and hold structured records. Nothing is sent and no payments are taken.
- Operations DeskWorking
- Digital RecordsWorking
- NexGen FormsPlanned
5 of 8 available
Insights & Knowledge
Reports built from records you already save, versioned SOPs your team can rely on, and your documents and data organised in one place. Reports never estimate or invent figures.
- Reporting StudioWorking
- Knowledge StudioWorking
- NexGen Help CentreWorking
2 of 2 available
Account & Workspace
Set your business details, audience and brand voice once, then find every saved draft, document and dataset in the Library.
- Business ProfileWorking
- LibraryWorking
2 of 4 available
Customer & Growth
A customer portal and support workspace. CRM and proposal tools are planned, not sold as working software.
- NexGen SupportWorking
- NexGen Client PortalWorking
- NexGen CRMPlanned
0 of 1 available
Ecosystem
Agents, templates and partner integrations are planned. The Marketplace page explains the current status in full.
- NexGen MarketplacePlanned
1 of 1 available
Voice & Transcription
Upload or dictate a recording, choose a transcription mode, then turn the transcript into minutes, actions or content.
- Voice AI & TranscriptionLimited
2 of 2 available
AI & Writing
Draft and improve content in your brand voice, then produce emails, letters, minutes, SOPs and policies from facts you confirm.
- AI WriterWorking
- AI Business AssistantWorking
Some tools depend on your plan
Voice AI, the Automation Centre and Knowledge Studio are not on every plan. The pricing page lists the exact credits and tool access for each tier.
No walkthrough videos or tutorials are published yet. When they are, they will be added here with a transcript and captions rather than placeholder thumbnails.
Published guidance
Browse the Help CentreRead What Has Actually Been Published
Every article below is live in the Help Centre. There are no placeholder posts, invented authors or backdated articles — when new guidance is published, it appears here.
Article
Help & Support
Ask NexGen AI a question and check its sources
Use saved conversations, switch on web research for current information, and follow the source links.
Read the GuideArticle
Help & Support
Build a workflow automation with approvals
Chain steps, add conditions and pause for approval before anything sensitive happens.
Read the GuideArticle
Help & Support
Clean a spreadsheet with Data Tools
Import a CSV or Excel workbook, map the columns, remove duplicates and export a clean file with a validation report.
Read the GuideArticle
Help & Support
Collect data on a schedule with Automation Centre
Turn web pages and files into a dataset, compare runs to see what changed, and repeat the run on a schedule.
Read the GuideArticle
Help & Support
Product descriptions that do not invent facts
Enter the real product details; anything missing is flagged instead of guessed. Includes bulk runs.
Read the GuideArticle
Help & Support
Store documents and read scanned files
Keep documents in your private workspace, extract text from PDFs, and use AI OCR for scans and images.
Read the GuideArticle
Help & Support
Transcribe a recording and turn it into minutes
Choose a transcription mode, pick verbatim or clean read, then generate minutes, actions or a summary.
Read the GuideArticle
Help & Support
Write your first AI draft in the AI Writer
Generate, improve, rewrite or proofread a piece of writing — then save and reuse it from your Library.
Read the GuideArticle
Help & Support
How AI credits work (and when you are not charged)
What a credit is, where to see the cost before an action runs, and what happens when an action fails.
Read the GuideArticle
Help & Support
Manage your plan, billing interval and cancellation
Where your plan lives, how cancelling works, and where to find invoices and agreements.
Read the GuideArticle
Getting Started
Getting started with NexGen eHub
Create your account and find your way around the client portal.
Read the GuideArticle
Security & Privacy
How we protect your data
An overview of our UK GDPR approach.
Read the GuideArticle
Security & Privacy
Request a copy of your personal data
Ask for an export or an account deletion from the portal, and follow the request through to completion.
Read the GuideArticle
Help & Support
How to raise a support ticket
Get help from our team in a few clicks.
Read the GuideArticle
Help & Support
Fix a failed upload or a stuck AI request
Work through the common causes of a rejected file, a request that never finished, or a page that will not load.
Read the Guide15 articles are published in the Help Centre today. Signed-in customers can also ask a question there and get an answer with citations.
Integrations & marketplace
What Connects Today — and What Does Not
Four different things get called an “integration”. These are the four this site actually offers, with their real status. No third-party connector library is implied.
- Platform products
- Software included in a plan and opened in the workspace or portal.
- Integrations
- A supported way to connect the platform to another system. Today this means approved outbound webhooks.
- Marketplace items
- Listings that could be browsed and added. The marketplace is planned and has no listings.
- Partners
- People and firms who refer, resell, implement or build. The programme is open for applications.
Integration Planner
LimitedStarter+
Plan external API actions, risk-check them and write webhook specifications. Approval comes first and nothing is called from your browser.
Open Integration PlannerApproved webhook step
LimitedOn plans with integrations
An approved workflow step can send a signed webhook to an endpoint you configure. There is no third-party app directory and no pre-built connector library.
Open Workflow AutomationMarketplace listings
PlannedNo listings today
The listing categories are described, but the marketplace is on the roadmap. No AI agents, templates or partner apps are available to browse or buy.
See Marketplace StatusPartner programme
AvailableApplications open
Referral, reseller, implementation and technology partners can apply. Applications are reviewed by our team; marketplace listing is not yet possible.
Apply as a Partner
Need a specific connection?
Tell us which system you need to connect and what the data should do. We will say honestly whether it is possible today, through an approved webhook, or on the roadmap.
Support
Get Help, or Check the Facts First
Six routes, each with a working destination. Troubleshooting belongs in the Help Centre; availability, security and privacy questions have their own pages so answers stay accurate and current.
Help Centre
Search published articles about the account, portal and platform. Signed-in customers can ask a question and get a cited answer.
Contact our team
Ask about product availability, a pilot or a business requirement. Choosing an enquiry type routes your message to the right inbox.
Security and Trust Centre
Controls, current limitations, improvement priorities and the legal documents that support them.
Privacy and data processing
How personal data is collected and protected, plus the template Data Processing Agreement for customers.
Pricing and plans
Plan prices, monthly AI credits, annual billing and exactly which tools each plan opens.
Product availability
Check whether a product is Working, Limited or Planned before you rely on it in your business.
Next step
Choose Where to Go Next
This page is the learning and information hub. The platform page explains how everything fits together, the catalogue shows what exists today, and solutions map business needs to the right mix of software and people.