NexGen AI is the assistant in your client portal. It keeps your conversations, so you can come back to an answer rather than starting again. ## Ask a good question Say what you are trying to decide, who it is for and what you already know. A question with the context in it gets a better answer than a bare topic. The assistant can use your Business Profile and Brand Voice, so answers can follow your company's context without you repeating it each time. ## Web research For anything that depends on current information — a competitor's pricing, a news event, a change in marketplace rules — switch on **web research**. The answer is then grounded in live search results and the reply lists the pages it used. Web research is a separate, usually higher, credit cost per grounded answer and is shown before you send. It is only available when it has been enabled for your account; if the switch is not there, use the standard answer and verify anything time-sensitive yourself. ## Reading the sources Open the links before relying on a claim. A grounded answer is only as good as the pages behind it, and a source can be out of date even when the search is fresh. ## Saved conversations Every conversation is kept in the portal. Start a new one when the topic changes, and return to an earlier one when you need the same answer again. ## When NexGen AI does not know It will say so rather than guess. Treat that as a prompt to give it more context or turn on research, not as a fault. ## Related - [How AI credits work](/help/how-ai-credits-work) - [How we protect your data](/help/data-protection)